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Approved Healthcare is here for you in providing affordable healthcare for you or your loved ones in the areas listed below.

Just a reminder that your life insurance policy may cover some of your healthcare costs, so be sure to contact your insurance advisor to learn more.”

Contact us with any Questions you may have. Just fill in the requested information below:

We’re here for you!


Service Days for our clients- 7 days a week
Service Hours for our clients 24/7 or as per your request.
Office hours call between 8 am – 8 pm

Approved Healthcare

301 Rexdale Blvd, 2nd  Floor,
ON M9W 1R8

Phone: 416-746-8840

Want to Join our Team?


The purpose of the FAQ’s is to provide information frequently asked by our prospective clients about basic healthcare services, which can help you define your specific needs.

Who can use our services?

Our services are available for people of all ages who:

  • have mobility issues
  • have declining health
  • need help around the house with the day to day or weekly tasks
  • older adults/seniors who want companionship
  • need to be taken to doctor appointments and need help with basic errands
  • Other
What if I don’t know the type of service I need?

Together, we discuss the challenges and issues you face and how we can help alleviate those challenges and problems at the level of assistance you or your loved one will require. We address any personal concerns you may have, in detail, and then provide you with a personalized plan of care.


How can I/we access the personalized plan of care?

We use a HIPPA compliant mobile app or desktop app that allows you and your designated family members to view your care plan online. You have access to view the “visit notes’ our caregivers enter after every shift. These visit notes define the status of your loved one’s health during their shift and identify any issues or concerns they may have so you always stay informed.

NOTE: The care plan acts as a communication tool to keep us all informed about the care of your loved one. This app is beneficial for loved ones who have hectic schedules or travel frequently and are not available to visit as often as they would like.


What is Home Care?

Home care refers to having a caregiver/health care professional, such as, in our case, personal support workers (PSWs) and companions, visit you in your private home to provide you with the care services you require.


What are the benefits of staying in your home?

The following are some of the benefits to continue living in your home:

  • if you have poor health, a caregiver can assist you with daily tasks
  • you don’t have to give up the joy of gardening
  • you love being able to sit outside on your front porch or in your backyard
  • friends and family can visit in comfort at any time and for as long as you like
  • you can eat whatever meals you want whenever you want
  • you love having the space to move around from room to room
  • you enjoy randomly chatting with your neighbours
  • you enjoy going for walks any time you like
  • freedom

These are just a few examples of why you want to stay in your home. And most importantly, you get to keep your independence and gain peace of mind knowing you have someone who will visit daily/weekly/monthly to support you.

Keep in mind that the home care services are geared towards your needs and preferences.


Do you offer care in other healthcare facilities?

Yes, wherever you are, our caregivers are there to provide you with the customized personal care you want and need, whether it is in your home, a hospital, a retirement home, or a long-term care facility.

What is the difference between Nursing Homes, Retirement Homes, Long Term Care Facilities?

Long-term care facilities provide residential care for people with disabilities and elderly individuals who cannot care for themselves.

 NOTE: In Ontario, all applications and admission to long-term care homes are arranged by the Local Health Integration Networks (LHINs) in your area.  If you’re interested in arranging care for yourself or a loved one in a long-term care home, you will start by contacting LHIN in your area.

Nursing homes are the first thing many people think of when they consider long-term care. These facilities often maintain staff presence and on-call medical professionals 24 hours a day to address emergencies. Physical rehabilitation and other types of therapies are often available at skilled nursing homes. These homes also serve people with limited or temporary needs, like those who need several months to recover from a severe injury or illness.

A Retirement Home is a privately paid residency for seniors who can direct their own care. This means that, unlike long-term care homes, retirement homes are best suited for individuals who want an independent lifestyle but may need a bit more support with their daily living activities.

Do you provide 24-hour care?

Yes! We offer 24-hour live-in care for as many days a week as you require. For 24/7 live-in care, we typically assign a minimum of two (2) caregivers to reduce caregiver burnout, which leads to better quality and consistency in care and is a backup, should one caregiver take a vacation or become ill.

Do I have a say when choosing a caregiver?

Yes, you absolutely do! We discuss the personality of the person receiving the care, and we go from there. By chance, if you do not like the assigned caregiver, just give us a call, and we will send another caregiver. Caregivers understand that the personalities must be compatible and do not take the request to be replaced personally.

Can I choose when my caregiver visits me?

Yes! You will select the day(s) of the week and times you want the caregiver to start. We work around your preferences and schedule.  

Will I have the same caregiver each visit?

Yes, you will. And should your caregiver get sick or have personal matters to tend to, we will provide you with a temporary replacement for that shift.

My parents would be most comfortable with a caregiver who can understand their language and culture. Will you be able to provide a suitable caregiver?

We try our best. Most of our caregivers come from various backgrounds, are fluent in English, and speak a second language. We encourage families to let us know their preferences and requirements to introduce suitable and compatible caregiver candidates.

How do you screen and hire caregivers?

We conduct two sets of interviews, the first is a screening process by phone, and the second is a face-to-face interview with each potential caregiver.However, due to COVID-19 lockdowns, our face-to-face has become a Zoom/Skype meeting. We assess their experiences, personalities, and possible compatibility with clients. We require verifiable experience with references; they must show proof of a background check and provide proof of certification documents for first aid and CPR.


Is there a minimum number of hours of service each visit?

Yes. It is important to understand that most caregiver’s goal is to work 30-40 hours each week to earn an income that will afford them the essentials to live. We must keep in mind, if a caregiver spent their days travelling to three or four clients each day too much time and income would be wasted while travelling, and even more so for caregivers who take the bus. Therefore, due to the nature of this type of service, our caregivers need to work no less than four to five hours each visit and can work a maximum of 8–12-hour shifts.

How do I convince my loved one that they need help?

Visit the article page on our website and read or listen to the audio on how to persuade your loved one to accept help.

How much will a caregiver cost?

Please call us to find out how we can help you so that we may be able to define the cost. We have competitive pricing.

COVID-19 Safety Questions

Our caregivers strictly adhere to and practice health and safety guidelines as instructed by Public Health. Before each shift, they must answer COVID-19 related questions to screen for any symptoms or exposure. Should one of our caregivers feel or become ill, they are instructed to notify our office right away and refrain from visiting with our client. Upon being notified, we call to inform you of a replacement to fill the shift ASAP.



One of our goals at Approved Healthcare is to inform you about programs and services that are available to help ease your financial burden from healthcare costs.

The following are programs that may apply to your health care needs, as well as how to save on private caregiver service costs. Click on any of the program headings below to get more details.

Dental Care for Low-Income Seniors

Did you know there are discounted Healthcare Programs available, and not just for seniors but people who have serious health issues?

We want to help you to Get Informed!

Dental care for low-income seniors

Learn how to access free, routine dental care for eligible seniors 65 years or older, through the Ontario Seniors Dental Care Program. The program is designed to support low-income seniors.


You can apply for the program if you:

  • are 65 years of age or older
  • are a resident of Ontario
  • meet the income requirements.
  • have no other form of dental benefits, including private insurance or dental coverage under another government program such as Ontario Works, Ontario Disability Support Program or Non-Insured Health Benefits

Click here to learn more:   https://www.ontario.ca/page/dental-care-low-income-seniors

Trillium Drug Program

The Trillium Drug Program helps Ontarians pay for their high prescription-drug costs. This plan covers more than 4,400 prescription drugs currently available through the Ontario Drug Benefits (ODB) Program

You should apply if you:

  • live in Ontario
  • have a valid Ontario health card number
  • do not have an insurance plan that pays for 100% of your drugs
  • spend about 4% or more of your after-tax household income on prescription-drug costs
  • do notalready qualify for the Ontario Drug Benefit* program

Details can be found on the website:


or by calling:

1-800-575-5386 (toll free)

1-800-387-5559 (TTY)

416-642-3038 (in Toronto area)

Ontario Drug Benefit Program (ODB)

You will qualify for the Ontario Drug Benefit (ODB) program when you turn 65 years old or because of specific circumstances.

Click here to learn more:           


Local Health Integration Network (LHIN) Do Not Pay HST!

If you are eligible to receive services from LHIN caregivers (lower rates), and you also have a private caregiver, then you do NOT have to pay HST for private care during the duration of receiving LHIN caregiver services.

Click here to find the LHIN office in your area: http://www.lhins.on.ca/

Family Caregiver Tax Benefit Info - Tax credits for families who personally care for their loved ones.

The family caregiver amount (FCA) is a non-refundable tax credit that helps Canadians with the costs of caring for a dependent with a physical or mental impairment who is living with the taxpayer.

Click Here to Learn More.

Assistive Devices Program

If you have a long-term physical disability, you can get help paying for equipment and supplies when you qualify for the Assistive Devices Program.

Click Here to Learn More

Feel free to send us your request for information and we will get back to you asap.

​Our Service hours 24/7
or as per your request.

Office hours to call
between 8 am – 8 pm.


North York
Richmond Hill

Approved Healthcare

301 Rexdale Blvd, 2nd Floor, 
ON M9W 1R8